Clear ownership
Define who owns the platform, how support works, and how operational decisions are handled as AWS becomes more important to the business.
Keep AWS secure, recoverable, observable, and ready to prove.
Built for FinTech and HealthTech teams where platform operations, recovery, access, and evidence matter.
AWS gives teams powerful building blocks. The managed platform turns those building blocks into a clear operating model: ownership, monitoring, release support, recovery routines, access discipline, cost visibility, and evidence.
Define who owns the platform, how support works, and how operational decisions are handled as AWS becomes more important to the business.
Create predictable routines for monitoring, releases, incidents, improvements, reporting, and platform hygiene.
Shape operations so your team can show how the platform is protected, monitored, recovered, and improved.
Support new workloads, users, environments, and integrations without losing control of how AWS is governed and operated.
As AWS becomes business-critical, the questions change. Teams are no longer only asked whether systems are running. They are asked whether operations are controlled, recoverable, secure, visible, and ready for scrutiny.
More customers, partners, and workloads raise expectations across performance, availability, security, and control.
Monitoring, releases, cost management, access, backup, and support often spread across people and tools without one clear model.
Auditors, customers, investors, and leadership need proof that the platform can be trusted under pressure.
Engineering teams should not lose momentum because production operations, support, and platform hygiene are constantly pulling attention away.
The AWS Managed Platform brings the core operational disciplines together so your team can run, explain, and improve the platform with confidence.
CloudWatch, logging, alerting, health checks, and operational visibility shaped around what the business needs to know.
Deployment support, change awareness, environment discipline, and release routines that reduce operational uncertainty.
Access discipline, backup routines, security monitoring, configuration visibility, and recovery evidence built into the platform.
Cost visibility, platform hygiene, workload tuning, and continuous improvement so AWS remains controlled as usage grows.
Incident support, escalation paths, investigation routines, and communication patterns that keep ownership clear under pressure.
Reporting, restore evidence, security evidence, testing outcomes, and operational records that stakeholders can rely on.
If several of the signals below reflect how your team operates, AWS Managed Platform may be a practical next conversation.
Teams running production workloads on AWS that need clearer operations, ownership, support, and accountability.
Growth, performance pressure, too much manual work, unclear platform ownership, or recurring production friction.
Managed operating foundation, service boundaries, monitoring rhythm, support model, and operational handover.
A cloud platform that is easier to run, explain, and improve.
Not every AWS environment needs the same level of operational control. Some teams need monitoring ownership and cost visibility. Others need production governance, backup evidence, restore testing, access reviews, and a clear escalation path when something breaks.
Use the tiers below to choose the level of managed platform support that fits your workload criticality, compliance pressure, and internal team capacity. AWS managed platform tiers give regulated SMB teams a practical path from AWS platform operations visibility to full production governance.
AWS visibility, hygiene, and support ownership.
For teams that need AWS visibility, hygiene, and support ownership without a heavy operating model.
Stronger operational rhythm across releases, reporting, and cost control.
For teams that need stronger operational rhythm across releases, reporting, cost control, and platform support.
Production governance, backup and recovery, access discipline, and evidence.
For production AWS environments that need AWS production governance, backup and recovery management, access discipline, and evidence under pressure.
Multi-environment control, resilience, and continuous optimisation.
For critical AWS environments that need an advanced operating model, recovery assurance, resilience rhythm, stakeholder reporting, and continuous optimisation.
If the urgent question is “can we prove recovery?”, start with Store-Protect-Prove. If the urgent question is “who runs AWS with us every month?”, use the managed platform tiers above as your starting point.
The difference between tiers is not just the number of tasks covered. It is the level of operational certainty, evidence, recovery confidence, and escalation discipline built around your AWS environment.
| Capability | Basic | Pro | Business | Enterprise |
|---|---|---|---|---|
| Monitoring and alert awareness | Included | Included | Included | Included |
| Operational hygiene | Included | Included | Included | Included |
| Release support | Add-on | Included | Included | Included |
| Operational reporting | Light | Included | Included | Executive-ready |
| Access review support | Add-on | Light | Included | Advanced |
| Backup posture review | Included | Included | Included | Included |
| Backup policy management | Add-on | Add-on | Included | Included |
| Restore testing | Add-on | Add-on | Scheduled | Scheduled + evidence pack |
| Recovery evidence pack | Add-on | Add-on | Included | Included |
| Incident escalation model | Basic | Standard | Priority | Critical workload |
| Resilience testing | Add-on | Add-on | Recommended add-on | Included or packaged |
| Cost optimisation review | Light | Included | Included | Continuous |
| Stakeholder reporting | Not included | Light | Included | Included |
Managed platform support should be clear enough to plan around, but responsible enough not to overpromise. AWS support response targets are confirmed during onboarding based on workload criticality, coverage window, AWS support model, and the agreed escalation path.
| Tier | Support model |
|---|---|
| Basic | Business-hours support ownership and monitoring awareness |
| Pro | Business-hours support with enhanced monitoring, release support, and operational reporting |
| Business | Production support model with priority escalation for critical incidents |
| Enterprise | Critical workload support model with agreed escalation, stakeholder reporting, and incident review rhythm |
Final response targets, coverage windows, escalation contacts, and incident classifications are confirmed during onboarding and reflected in the managed service agreement.
For Business and Enterprise managed platform engagements, Data Protection and Recovery is included as standard where production AWS workloads are in scope. That means AWS backup and recovery management, policy management, AWS restore testing, AWS operational evidence, recovery evidence, and reporting are treated as part of the operating model rather than an afterthought.
Need recovery confidence as the urgent trigger? Explore AWS Data Protection and Recovery.
AWS Managed Platform is the operating foundation. Some capabilities are included at higher tiers, while others can be attached when the risk, compliance pressure, or transformation need is specific. Each capability can start standalone or attach to the managed platform. AWS managed services for SMBs often start with platform operations and add proof, security, or migration depth as pressure rises.
| Capability / extension | Basic | Pro | Business | Enterprise |
|---|---|---|---|---|
| Data Protection and Recovery | Add-on | Add-on | Standard | Standard |
| Zero Trust Security | Add-on | Add-on | Recommended add-on | Recommended / packaged |
| Resilience Testing and Assurance | Add-on | Add-on | Recommended add-on | Standard or packaged |
| Well-Architected Review | Recommended entry point | Recommended entry point | Recommended for baseline | Recommended for assurance rhythm |
| Migration and Modernisation | Project add-on | Project add-on | Project add-on | Project add-on |
| AI Chatbot Automation | Separate solution | Separate solution | Separate solution | Separate solution |
| Cloud Observability | Add-on | Add-on | Recommended add-on | Recommended / packaged |
Read-only triage support for AWS production incidents using telemetry, logs, change history, and recovery signals. Control point: AI supports investigation. Production changes, remediation, alert handling, and customer communication remain under human review and the agreed support model.
The work is practical, staged, and focused on creating a platform your team can operate, explain, and trust.
We start with the business moment: growth, audit, onboarding, recovery, security, cost, release pressure, or operational ownership.
We review the current platform shape, operational gaps, risks, evidence, and the level of support the business needs next.
We agree how monitoring, releases, access, recovery, support, reporting, and improvement should work.
We improve the AWS foundation, close priority gaps, set the operating rhythm, and attach the right solution extensions.
The platform moves into managed operations with reporting, reviews, optimisation, testing, and ongoing support.
The managed platform uses AWS-native services as building blocks for control, visibility, recovery, and automation. The value is not just the services. It is how they are operated together.
Create clearer separation, governance, and control across environments and workloads.
Support access discipline, least privilege, and clearer identity governance.
Provide monitoring, alerting, logs, metrics, and operational visibility.
Track activity and configuration so change, compliance, and evidence are easier to review.
Centralise security findings and threat visibility across AWS environments.
Manage policy-driven backup and recovery routines with clearer reporting and restore confidence.
Support operational control, patching, inventory, and managed administration patterns.
Improve cost visibility so growth does not become cloud spend confusion.
Support automation, integrations, scheduled tasks, and event-driven operational workflows.
Run containerised workloads with clearer deployment, scaling, and operational ownership.
Operate relational data layers with visibility, backup discipline, and recovery awareness.
Add application protection where public-facing workloads need stronger controls.
Tell us where the pressure is showing up: operations, recovery, access, audit readiness, scaling, cost, or resilience. We will help you shape the managed AWS platform around what matters next.
