Take over and improve what already runs
Assess the estate, define the responsibility boundary, stabilise priority gaps and move the agreed AWS platform scope into managed operations.
KineticSkunk can take over an existing AWS environment, stabilise and remediate what needs to change, support migration and modernisation where required, or design and build a new AWS platform. We then move the agreed platform responsibilities into a managed operating rhythm.
Take over and improve what already runs
Assess the estate, define the responsibility boundary, stabilise priority gaps and move the agreed AWS platform scope into managed operations.
Design and build the platform you need
Design the AWS platform around workload, security, delivery, observability, cost and operating requirements, then move it into managed operations.
Change the platform before operations settle
Use migration or modernisation where the current environment cannot support the required target state, then connect the resulting platform to the managed operating model.
The AWS Managed Platform brings the core operational disciplines together so your team can run, explain, and improve the platform with confidence.
Monitoring, logging, alerting and operational visibility aligned to the workloads and support model in scope.
Release support, change awareness and delivery routines connected to how the platform is operated.
Access discipline, security monitoring, backup and recovery responsibilities according to the agreed scope.
Cost visibility, platform hygiene and continuous platform improvement.
Incident support, escalation and investigation routines according to the agreed support model.
Operational reporting and platform records that make ownership, changes, support and improvement visible.
If several of the signals below reflect how your team operates, AWS Managed Platform may be a practical next conversation.
Teams running production workloads on AWS that need clearer operations, ownership, support, and accountability.
Growth, performance pressure, too much manual work, unclear platform ownership, or recurring production friction.
Managed operating foundation, service boundaries, monitoring rhythm, support model, and operational handover.
A cloud platform that is easier to run, explain, and improve.
Not every AWS estate needs the same operating depth. The tiers define how much recurring platform responsibility KineticSkunk takes on, from visibility and support ownership through deeper production governance and continuous improvement.
AWS visibility, hygiene, and support ownership.
For teams that need AWS visibility, hygiene, and support ownership without a heavy operating model.
Stronger operational rhythm across releases, reporting, and cost control.
For teams that need stronger operational rhythm across releases, reporting, cost control, and platform support.
Production governance, backup and recovery, access discipline, and evidence.
For production AWS environments that need AWS production governance, backup and recovery management, access discipline, and evidence under pressure.
Multi-environment control, resilience, and continuous optimisation.
For critical AWS environments that need an advanced operating model, recovery assurance, resilience rhythm, stakeholder reporting, and continuous optimisation.
The difference between tiers is not just the number of tasks covered. It is the level of operational certainty, evidence, recovery confidence, and escalation discipline built around your AWS environment.
| Capability | Basic | Pro | Business | Enterprise |
|---|---|---|---|---|
| Monitoring and alert awareness | Included | Included | Included | Included |
| Operational hygiene | Included | Included | Included | Included |
| Release support | Add-on | Included | Included | Included |
| Operational reporting | Light | Included | Included | Executive-ready |
| Access review support | Add-on | Light | Included | Advanced |
| Backup posture review | Included | Included | Included | Included |
| Backup policy management | Add-on | Add-on | Included | Included |
| Restore testing | Add-on | Add-on | Scheduled | Scheduled + evidence pack |
| Recovery evidence pack | Add-on | Add-on | Included | Included |
| Incident escalation model | Basic | Standard | Priority | Critical workload |
| Resilience testing | Add-on | Add-on | Recommended add-on | Included or packaged |
| Cost optimisation review | Light | Included | Included | Continuous |
| Stakeholder reporting | Not included | Light | Included | Included |
Managed platform support should be clear enough to plan around, but responsible enough not to overpromise. AWS support response targets are confirmed during onboarding based on workload criticality, coverage window, AWS support model, and the agreed escalation path.
| Tier | Support model |
|---|---|
| Basic | Business-hours support ownership and monitoring awareness |
| Pro | Business-hours support with enhanced monitoring, release support, and operational reporting |
| Business | Production support model with priority escalation for critical incidents |
| Enterprise | Critical workload support model with agreed escalation, stakeholder reporting, and incident review rhythm |
Final response targets, coverage windows, escalation contacts, and incident classifications are confirmed during onboarding and reflected in the managed service agreement.
For Business and Enterprise managed platform engagements, Data Protection and Recovery is included as standard where production AWS workloads are in scope. That means AWS backup and recovery management, policy management, AWS restore testing, AWS operational evidence, recovery evidence, and reporting are treated as part of the operating model rather than an afterthought.
Need recovery confidence as the urgent trigger? Explore AWS Data Protection and Recovery.
AWS Managed Platform is the operating foundation. Some capabilities are included at higher tiers, while others can be attached when the risk, compliance pressure, or transformation need is specific. Each capability can start standalone or attach to the managed platform. AWS managed services for SMBs often start with platform operations and add proof, security, or migration depth as pressure rises.
| Capability / extension | Basic | Pro | Business | Enterprise |
|---|---|---|---|---|
| Data Protection and Recovery | Add-on | Add-on | Standard | Standard |
| Zero Trust Security | Add-on | Add-on | Recommended add-on | Recommended / packaged |
| Resilience Testing and Assurance | Add-on | Add-on | Recommended add-on | Standard or packaged |
| Well-Architected Review | Recommended entry point | Recommended entry point | Recommended for baseline | Recommended for assurance rhythm |
| AWS Cost Optimisation & FinOps | Add-on | Recommended add-on | Recommended add-on | Recommended or packaged |
| Migration and Modernisation | Project add-on | Project add-on | Project add-on | Project add-on |
| AI Chatbot Automation | Separate solution | Separate solution | Separate solution | Separate solution |
| Cloud Observability | Add-on | Add-on | Recommended add-on | Recommended / packaged |
Read-only triage support for AWS production incidents using telemetry, logs, change history, and recovery signals. Control point: AI supports investigation. Production changes, remediation, alert handling, and customer communication remain under human review and the agreed support model.
The work is practical, staged, and focused on creating a platform your team can operate, explain, and trust.
Review the AWS estate, workloads, responsibilities, tooling, operational requirements and the outcome required.
Agree platform responsibilities, support depth, controls, visibility and operating requirements.
Take over, stabilise, remediate, modernise, migrate or build the AWS platform work required for the target state.
Establish the agreed monitoring, support, release, security, recovery, cost and reporting routines.
Continue platform engineering and optimisation as workloads and business requirements change.
The managed platform uses AWS-native services as building blocks for control, visibility, recovery, and automation. The value is not just the services. It is how they are operated together.
Create clearer separation, governance, and control across environments and workloads.
Support access discipline, least privilege, and clearer identity governance.
Provide monitoring, alerting, logs, metrics, and operational visibility.
Track activity and configuration so change, compliance, and evidence are easier to review.
Centralise security findings and threat visibility across AWS environments.
Manage policy-driven backup and recovery routines with clearer reporting and restore confidence.
Support operational control, patching, inventory, and managed administration patterns.
Improve cost visibility so growth does not become cloud spend confusion.
Support automation, integrations, scheduled tasks, and event-driven operational workflows.
Run containerised workloads with clearer deployment, scaling, and operational ownership.
Operate relational data layers with visibility, backup discipline, and recovery awareness.
Add application protection where public-facing workloads need stronger controls.
Show us the current estate and operating model, or the requirements for the new platform. We will help define the platform transition and the managed operating responsibility required next.
